Customer Service Executive wanted near Victoria

  • Administrative / Clerical
  • London
  • Posted 3 months ago

Available on request

 

Customer Service Executive

 

Our client works with organisations to improve their security and compliance by providing automated cyber security and compliance solutions and services.

 

They aim to become a leading European cyber security and information compliance services and solutions provider for mid size to large organisations with clients across Europe, Africa, Middle East and the Far East.

 

They are a start-up on the verge of an exciting growth phase.

 

About the Role

 

They are looking for a talented professional or graduate, ideally with 2-3 years of experience in customer service in a technology, B2B environment. We are interested in people with personality, “can & want to” attitude and willingness to learn as well as the spirit to go the extra mile.

 

Core Responsibilities

 

Providing outstanding client/customer service and care by providing product and service information and by resolving any product and service problems:

 

  • Manage large number of incoming calls
  • Attract potential clients/customers by answering product and service questions; suggesting information about other products and services, generating sales
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools,
  • following communication procedures, guidelines and policies
  • Keep records of customer interactions, process customer accounts and file documents
  • Supporting clients/customer with opening their accounts and throughout the on-boarding process
  • Resolving product or service problems by clarifying the client’s/customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommending potential products or services to management by collecting client/customer information and analysing client/customer needs
  • Preparing product or service reports by collecting and analysing client/customer information; conducting survey and compilation of results
  • Contributing to team effort by accomplishing related results as needed
  • Measuring customer service and sales related key performance indicators
  • Working in close collaboration with other team members, pushing overall innovation

 

Required Skills:

 

  • University degree in Marketing, Communications, Economics or similar
  • Ideally 2-3 years of customer support and sales experience
  • Strong interest and ideally some knowledge base in compliance and cyber security
  • Track record in overachieving objectives
  • Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters (patience & empathy for client/customer issues; good problem solving skills)
  • Excellent communication and presentation skills
  • Outstanding command of English, additional languages desirable
  • Good organisation skills, ability to prioritise & juggle competing tasks
  • Ability to work and communicate well within a small team
  • Self starter, creative and confident
  • Good common sense and commercial mind-set

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January 24, 2018