Junior Helpdesk Technician near Epping

  • IT / Networking and Hardware
  • London
  • Posted 6 days ago

Available on request

 

 

We are looking for a motivated Helpdesk Technician to assist with the delivery of projects and to manage small hardware and software installations for clients. They will often perform proactive visits to our clients as part of our after-care service and will therefore need excellent customer facing skills and be comfortable progressing issues and offering advice to clients.

 

  • Ensure all customer calls are handled quickly, courteously, efficiently and in a professional manner; updating customers regularly in the event of any delay.
  • Ensure all IT related issues are logged
  • Provisioning computers and Voip telephones
  • Ensure detected issues are responded to and logged within 15 minutes of being flagged by the monitoring system
  • Ensure all customer problems are resolved within the agreed times and no customer is left unable to work for longer than an hour
  • Maintain up-to-date customer files
  • Liaise with 3rd Party providers
  • Sourcing equipment: Help source equipment from suppliers, making sure that the products are in stock and requesting quotes.

 

Attributes Required:

 

  • GCSE and/or A level in IT/Computing/Business
  • Professional presentation
  • Excellent verbal communication skills
  • Excellent documentation and written communication skills
  • Knowledge of Microsoft Windows 7-8, 10 and Office 2007-2016
  • Basic knowledge of MS Active Directory, DNS, DHCP and other infrastructure services (or open to learn)
  • Experience in a client facing role, communicating with both technical and non-technical clients
  • Energetic ‘can do’ attitude
  • Strong sense of teamwork. Team player, resilient and aspiring for a long-term career in IT
  • Desire to work in an environment delivering exceptional customer service
  • Ability to follow business procedures such as time and activity recording

 

The following attributes would be advantageous:

 

  • Experience working in an IT support or IT consultancy company/helpdesk role
  • Some experience with server hardware
  • Experience working in professional services environments (eg Accountants, Lawyers, Architects, etc, etc)

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July 12, 2018