Network Support Apprentice wanted near Clerkenwell

  • IT / Networking and Hardware
  • London
  • Posted 3 months ago

Available on request

 

Network Support Engineer wanted near Clerkenwell

 

We’re looking for a Network Support Apprentice

 

Our client is a managed IT services company in central London, they provide tailored IT support for a range of small and medium-sized businesses and have been supporting businesses in several sectors for over 20 years.

 

They are looking for a Network Support Engineer Apprentice to join their team. In this role you will primarily be involved in maintaining and supporting networks for clients who have service contracts.

 

There will be a range of tasks, these include:

 

  • answering telephone and online enquiries, monitoring the online Helpdesk system
  • assist with troubleshooting and resolving problems at first-line level
  • maintaining supported networks by using remote tools, and through on-site visits
  • undertake various housekeeping and reporting functions, including:

o undertaking and documenting regular backup checks
o maintaining network documentation
o and compiling this into periodic reports for clients.

  • installing and upgrading software
  • upgrading hardware
  • testing and documenting new products in a non-production environment
  • assisting as required with other tasks related to the efficient running of the business

 

Candidate requirements:

 

  • Level 3 Network Support Engineer apprenticeship or equivalent
  • minimum one year experience in a comparable position
  • good customer service and public contact skills, able to
  • understand and communicate effectively with a wide variety of people
  • logical and methodical approach to problem solving
  • active interest in developing technical skills and knowledge
  • self-reliant and ability to work independently
  • ability to work well in a small, service-focused company

 

 

 

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January 24, 2018