Infrastructure Technician Apprenticeship

Level 3 Trailblazer Apprenticeship

Infrastructure Technician

Who should take this Apprenticeship?

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical job roles

Upon completion of this Apprenticeship the Apprentice will be able to progress into the following:

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths.

English and Maths

Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.

Qualification Structure


Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below. Further details on the knowledge modules are available in the occupational brief available from the Tech Partnership at

Ofqual regulated Knowledge Modules / Vendor or professional qualifications
Section 1

Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)


MTA Network Fundamentals

Network +*

A +

CIW Network Technology Associate*

Section 2

Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)

CCNA Security*

MCP Managing and Maintaining Windows 8 *

MCP Configuring Windows 8 *

MTA Mobility and Devices Fundamentals*

Security +

Mobile +

CIW – Internet Business Associate

CIW – Mobile Application Development

Section 3

Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)

MTA Server Admin *

Enabling Office 365 Services

Enabling Office 365 Identities and Requirements

MTA Cloud Fundamentals

Install Configure Windows Server 2012 *

Administration of Windows Server 2012 *

Configure Advanced Windows Server 2012 Services *

Section 4

Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)

MTA Software Development Fundamentals

App Development

Section 5

Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)

CIW – Internet Business Associate

ITIL Foundation Level


Individual employers will select which vendor or professional qualification the apprentice should take.

Additional Skills

  • The Software Developer Apprenticeship underpins the following skills, attitudes & behaviours:
  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment


The duration of this apprenticeship is typically 24 months.


This is a level 3 Trailblazer Apprenticeship.

How to Apply

You can email or call 0115 822 6577 to apply or for more information on the apprenticeship.

February 23, 2017