IT Helpdesk Apprentice

Avaliable on request

Our client offers a full range of products and services including domain name registration, web hosting, web design, ecommerce, search engine optimisation, email marketing and broadband internet.

Job Description

The role is a first point of contact for customers requiring technical support and advice.

You will be required to deal efficiently with all telephone and online support covering a range of issues including broadband, web hosting, databases, email as well as administrative / customer support  issues.

The initial training period will last 2 weeks.  However, training to continually improve your technical and professional skills will be provided throughout the apprenticeship period.  Training will be provided by a senior technical support executive and will cover the full product range.

Person specification

Applicants must be able to demonstrate excellent communications skills, always remain calm under pressure and deal with customers professionally.

You must be able to solve problems using your own initiative and, equally, not be afraid to ask questions when necessary.

You will need excellent IT skills including proficiency across a range of Microsoft Office applications. In addition, knowledge of some or all of the following would be a distinct advantage: email clients, DNS, web servers, SMTP, IMAP POP3, HTML, PHP, UNIX, Windows, MySQL, FTP, and Dreamweaver.

How to Apply

To apply for this role you need to click the apply link below, you will need to create a username and enter your email address. After we have verified your account you can make your application and upload your CV.

You can also email or call 0115 822 6577 for more information.

Organization: Avaliable on request
Location: Wembley, Middlesex
Region: London
Occupational fields: Advanced Apprenticeship
Fields of study: Computer Science / IT
Employment type: Full time / Permanent
Years of experience: None
Application email:
Required IT skills: 
  • Troubleshooting
  • DNS
  • Web Services
  • SMTP
  • IMAP
  • POP3
  • HTML
  • PHP
  • UNIX
  • Windows 2000/XP/Vista
  • MySQL
  • FTP
  • Dreamweaver

Salary: 7 800 gross annual income
Required degree level: GCSE

Apply For This Job

February 6, 2017